Help Center
Frequently Asked Questions
Find answers to common questions about our hosting services, billing, and technical support.
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General Questions
Invoices can be paid online from your client account using a credit card or bank transfer. Log into your client area and navigate to the invoices section.
Yes, we offer a 7-day money-back guarantee for hosting plans. VPS services can be refunded within 2 days. Domain registrations, SSL certificates, and custom services are non-refundable. Please open a support ticket to request a refund.
You can upgrade or downgrade your hosting package from your client area. Navigate to Services > My Services, select the service, and click the Upgrade/Downgrade option.
Yes, most of our hosting plans support multiple domains through addon domains in cPanel. Check your specific plan details for the exact number allowed.
Yes, we offer free website migration for new customers. Our expert team will transfer your website, databases, and emails to our servers with zero downtime.
You can monitor your website traffic through cPanel's AWStats or Webalizer tools, or by integrating Google Analytics into your website.
You can access cPanel directly from your client area by clicking the "Login to cPanel" button next to your hosting service, or by visiting yourdomain.com/cpanel.
Yes, all our hosting plans come with Softaculous auto-installer which allows one-click installation of WordPress and 400+ other applications.
Shared hosting is a web hosting solution where multiple websites share the resources of a single server. It is the most affordable hosting option, perfect for small to medium websites, blogs, and startups.
Between 2-10 minutes for standard orders. If there is a special request like a dedicated IP, it will take 20-50 minutes.
Yes, all our hosting plans come with cPanel, the industry-leading control panel for managing your hosting account, domains, emails, databases, and files.
SSH access is available on most hosting plans. You can request SSH access activation through your client area or by contacting our support team.
We provide multiple layers of security including free SSL certificates, DDoS protection, malware scanning, firewall rules, Imunify360, and regular security updates.
You can set up email forwarding in cPanel under the Email section. Click on "Forwarders" and add the email address you want to forward along with the destination address.
Yes, we offer significant discounts for annual and longer-term billing cycles. Check our pricing pages for specific discounts available.
No, we do not allow illegal websites. All hosted content must comply with our Acceptable Usage Policy and applicable laws.
A Virtual Private Server (VPS) is a virtualized server that gives you dedicated resources (CPU, RAM, storage) on a physical machine. Unlike shared hosting, other users on the same hardware cannot affect your VPS performance. You get full root access, custom OS configurations, and more control over your environment.
Basic Linux command-line knowledge is helpful for managing a VPS. We offer both unmanaged and partially-managed VPS options. If you need assistance, our support team can help with common server tasks. We also recommend using control panels like cPanel, Plesk, or DirectAdmin for easier management.
Yes, you can upgrade your VPS plan at any time to get more CPU, RAM, or disk space. Upgrades are usually applied within a few minutes to a few hours depending on the requested changes. Contact our support team to initiate a VPS upgrade.
We support a wide range of Linux distributions including Ubuntu, CentOS, Debian, AlmaLinux, Rocky Linux, and Fedora. You can select your preferred OS when ordering or request an OS reinstall from your client area.
Yes, all our VPS plans include basic DDoS protection. For high-traffic websites or services that require advanced DDoS mitigation, please contact our sales team for custom DDoS protection options.
Business Email is our standard email hosting solution suitable for small teams, offering reliable email with your own domain, spam filtering, and webmail access. Professional Email is a more advanced solution with larger mailboxes, better security, collaboration features, and Microsoft Exchange-compatible protocols for enterprise needs.
Yes, all our email hosting plans support IMAP and POP3 protocols, so you can configure your email on any mobile app (Gmail app, Apple Mail, Outlook, etc.) on both Android and iOS devices. We also provide a webmail interface accessible from any browser.
Email Security includes advanced spam filtering, virus scanning, email encryption, and phishing protection for your business email. It protects your inbox from malicious emails and ensures your outgoing emails are delivered reliably without being flagged as spam.
The number of email accounts depends on your hosting plan. Our shared hosting plans typically include 5-unlimited email accounts through cPanel. Business Email and Professional Email plans have specified mailbox counts per plan. Check your specific plan details for exact limits.
An SSL (Secure Sockets Layer) certificate encrypts data between your website and visitors, showing the padlock icon in browsers. It is essential for: protecting user data, improving Google SEO rankings, building customer trust, and ensuring compliance with data protection regulations. All our hosting plans include a free basic SSL certificate.
We offer Domain Validation (DV) SSL (validates domain ownership only, included free), Organization Validation (OV) SSL (validates your business identity), and Extended Validation (EV) SSL (highest trust level, shows company name in browser). Let's Encrypt free SSL is auto-installed on all hosted domains.
Domain Validation (DV) SSL certificates are typically issued within minutes to a few hours. Organization Validation (OV) takes 1-3 business days. Extended Validation (EV) takes 3-7 business days due to the thorough verification process.
SiteLock is a web security service that continuously scans your website for malware, viruses, and vulnerabilities. It provides daily scanning, automatic malware removal, a trust seal to display on your site, firewall protection, and security monitoring — helping protect your website and visitors from threats.
Yes, we support domain transfers from any registrar. To transfer a domain, you need to unlock it at your current registrar, obtain the EPP/authorization code, and then initiate the transfer from your Fimgohost client area. Standard domain transfers include a 1-year extension of your registration.
WHOIS privacy (domain privacy) hides your personal contact details (name, address, phone, email) from the public WHOIS database, replacing them with our proxy information. This prevents spam, protects your personal information, and reduces unwanted solicitations. We offer WHOIS privacy for most domain extensions.
Domain registration is typically instant. After payment, your domain is registered within 2-10 minutes. You will receive a confirmation email once your domain is active. DNS propagation (making your domain accessible worldwide) can take up to 24-48 hours after pointing to hosting servers.
Yes, we offer .ng, .com.ng, .org.ng, and other Nigerian domain extensions at competitive prices. .com.ng domains start from just 2,000 Naira. These are ideal for Nigerian businesses wanting to establish a local online presence.
Hosting reseller allows you to purchase hosting resources from us at wholesale prices and resell them to your own clients under your brand. You get WHM access, unlimited cPanel accounts, custom nameservers, and full branding control. Simply sign up for a reseller plan, set up your brand, and start selling hosting services.
Yes, as a hosting reseller you have complete control over pricing. You buy resources from us at wholesale prices and can charge your clients whatever you choose. All billing, support tickets, and account management for your clients can be handled through your own branded client area.
Our domain reseller program lets you register and manage domains for your clients at prices lower than retail. You get API access, a reseller dashboard, and can set your own markup prices. It is perfect for web designers, IT professionals, and hosting companies looking to offer domain services.
We accept bank transfers, card payments, and various online payment methods. Nigerian clients can pay via bank transfer or card through our secure payment gateway. Contact our support team for details on available payment options.
We send renewal reminder emails 30, 15, and 7 days before your service expiry. If you have sufficient account credit or an active payment method, your service may auto-renew. You can disable auto-renewal from your client area under Service Settings.
If an invoice remains unpaid past the due date, your service enters a grace period (typically 7 days) before it is suspended. During the grace period you can still make payment to restore your service. After suspension, your data is held for 15 days before permanent deletion. We strongly recommend keeping contact details updated to receive billing reminders.
We do not currently offer a free trial, but all our hosting plans come with a 7-day money-back guarantee. If you are not satisfied within the first 7 days, contact our support team for a full refund (excluding domain registrations and SSL certificates).
Shared Hosting
With shared hosting, there will be multiple sites using the resources of a single server. Usually, you'll be partitioned a certain amount of server resources your site can utilize. Typically, shared hosting plans are some of the most affordable plans out there. Shared hosting is also very beginner friendly, as server maintenance and any other necessary tasks are managed by the hosting company.
Shared hosting offers several benefits including affordability, ease of use, managed server maintenance, built-in cPanel for easy management, and 24/7 technical support. It's perfect for beginners and small websites.
Yes! You can easily upgrade your hosting plan at any time from your client area. Your data will be automatically migrated to the new plan with zero downtime.
Yes, we offer a 30-day money-back guarantee on all shared hosting plans. If you're not satisfied with our service, you can request a full refund within 30 days of purchase.
An SSL certificate encrypts data between your website and visitors, providing security. Yes, all our hosting plans include free SSL certificates that are automatically installed.
Reseller Hosting
Yes, all we require is your old web host's login details and we can migrate them over to our infrastructure. Migrations are usually quick and take about an hour to complete.
Yes, all reseller plans include full WHM access, allowing you to create and manage cPanel accounts, set up custom packages, and brand the control panel with your own logo.
The Sitepad Website Builder that comes included is the premium version with over 200+ themes and widgets available for your clients.
Yes, all our reseller hosting plans use 100% NVMe SSD storage for maximum performance and reliability.
General
Web hosting is a service that allows you to publish your website or web application on the internet. A web host (or hosting provider) stores your website files on a powerful server that is connected to the internet 24/7, so visitors anywhere in the world can access your site at any time.
We offer a full range of hosting solutions to match every need and budget: Shared Hosting (great for new sites), Reseller Hosting (start your own hosting business), VPS Hosting (Linux & Windows) for more control and resources, WordPress Hosting optimised for WordPress sites, Business & Professional Email, SSL Certificates, and Domain Registration & Transfer services.
Our Shared Hosting plans are the best starting point for beginners. They are affordable, easy to manage through cPanel, and come with one-click installers for WordPress, Joomla, and other popular platforms. As your site grows you can easily upgrade to a VPS or Reseller plan.
Not at all. You can register a domain name and purchase a hosting plan together from Fimgohost, or point an existing domain you own elsewhere to our servers. We support any domain regardless of where it was registered.
We guarantee 99.9% network uptime across all our hosting plans. Our infrastructure is built on redundant hardware with automatic failover, so your website stays online even when individual components fail. Scheduled maintenance windows are announced in advance.
Yes. We offer a 30-day money-back guarantee on all shared and reseller hosting plans. If you are not satisfied within the first 30 days, simply contact our support team and we will issue a full refund — no questions asked. Domain registrations and SSL certificates are non-refundable.
Getting started is quick and easy. Browse our hosting plans, choose the one that fits your needs, complete the checkout, and your account will be activated within minutes. You will receive a welcome email with your login credentials and a step-by-step guide to setting up your website.
We accept all major credit and debit cards (Visa, Mastercard, Verve), bank transfers, and popular local payment gateways. All payments are processed securely over an encrypted connection. We never store full card numbers on our servers.
Yes. You can upgrade your hosting plan at any time from your client area and the change takes effect immediately. Downgrades are processed at the start of the next billing cycle. The price difference for upgrades is prorated so you only pay for what you use.
Your hosting plan will automatically renew at the end of each billing cycle (monthly or annually). We send reminder emails before each renewal date so you are never caught off guard. You can also disable auto-renewal and renew manually from your client area.
No. If you cancel your account within the 30-day money-back period you will receive a full refund. After the refund window, we will not charge you once you cancel — your services will simply expire at the end of the period you already paid for.
Yes! Choosing an annual billing cycle saves you compared to paying monthly. The exact discount varies by plan and is shown at checkout. We occasionally run promotional offers — follow us on social media or subscribe to our newsletter to get the latest deals.
Yes. Every hosting account comes with a free Let's Encrypt SSL certificate that is installed automatically. This secures your website with HTTPS, builds visitor trust, and is also a Google ranking signal. If you need a premium Extended Validation (EV) or wildcard SSL certificate, we offer those too.
Our servers use a combination of SSD storage and NVMe drives, LiteSpeed web server technology, and global CDN integration to deliver fast page load times. We also offer server-side caching and PHP 8.x support for maximum performance on modern web applications.
Yes, we perform automatic daily backups for all hosting accounts and retain the last 7 days of backups. You can restore a backup with a single click from your control panel. For business-critical sites we recommend our Backup Pro add-on which extends retention to 30 days.
Absolutely. WordPress can be installed with one click on any of our shared, reseller, or VPS hosting plans. Our dedicated WordPress Hosting plans come pre-optimised with WordPress-specific caching, automatic WordPress core updates, and enhanced security hardening for WordPress sites.
Yes. Our higher-tier shared hosting plans and all reseller plans allow you to host multiple websites (addon domains) under a single account. VPS plans have no restriction on the number of websites you can host.
We use cPanel for shared and reseller hosting — the industry-leading control panel with a familiar, easy-to-use interface for managing files, databases, email accounts, DNS, and more. VPS plans can be managed with WHM (Web Host Manager) or via a dedicated VPS control panel depending on the plan.
All hosting plans include professional email hosting with your custom domain. Features include unlimited email addresses (on most plans), webmail access via Roundcube, IMAP/POP3/SMTP support, spam filtering, autoresponders, and email forwarders. For advanced business email we offer Microsoft 365-compatible plans.
Reseller hosting lets you purchase a large block of server resources (disk space, bandwidth, RAM) at wholesale prices and then divide those resources into individual hosting plans that you sell to your own customers. You manage everything from a WHM control panel and white-label the service under your own brand.
Yes. Our reseller plans are fully white-label. Your customers will interact with your brand, your logo, and your prices. They will not know the hosting is powered by Fimgohost unless you choose to share that information. You can set up your own nameservers (private name servers) to complete the white-label experience.
Transferring your domain is simple. Unlock your domain at your current registrar, obtain the EPP / transfer authorisation code, then initiate the transfer in your Fimgohost client area. Most transfers complete within 3–7 days. We will send you status updates throughout the process.
Yes. We support a wide range of domain extensions including popular gTLDs like .com, .net, .org, .io, country-code TLDs (ccTLDs) such as .ng, .co.uk, .de, and new TLDs like .store, .online, .tech, and many more. Check our domain search tool for available extensions and pricing.
A domain reseller plan allows you to register and manage domains on behalf of clients at wholesale prices, and sell them at your own markup. You get access to a branded domain reseller portal, bulk management tools, API access, and competitive wholesale rates across hundreds of TLDs.
Your domain registration is completely separate from your hosting. If you cancel your hosting plan, your domain will remain registered in your name until its expiry date. You can point it to a new host or simply let it expire — the choice is entirely yours.
We employ multiple layers of security including a Web Application Firewall (WAF), DDoS mitigation, malware scanning, intrusion detection systems (IDS), and brute-force login protection at the server level. All data is also protected by TLS encryption both in transit and at rest.
Yes. We offer SiteLock as a premium add-on that actively scans your website for malware, vulnerabilities, and blacklist status every day. If a threat is detected, SiteLock can automatically clean infected files before they affect your visitors. It also adds a trust badge to your site, boosting visitor confidence.
Yes. We perform automated daily backups and store them in geographically separated locations. Your data is encrypted at rest. In the unlikely event of a server failure, your backup can be restored within minutes. We strongly recommend also keeping your own off-site backup for critical data.
Yes. Two-factor authentication is available for your Fimgohost client area login. We recommend enabling 2FA to add an extra layer of security — even if your password is compromised, an attacker cannot access your account without the one-time code from your authenticator app.
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